The last time I experienced a problem with my website (it wouldn’t load despite numerous tries), I almost went berserk. You see, my website (blog) is kind of like “my life”. It’s where I made new friends apart from making my side income. My blogs are also another way of me communicating with my family and friends. So when the blog experienced some hosting problems, the first thing I’d do is of course, inquired the hosting provider. Emailing them is definitely NOT a way I’d like to use when sorting out this kind of problem. Direct communication is the most important thing! If I couldn’t reach them at the phone, I’d talk to them LIVE from their website. That way, any problems could be settled faster, easier and more accurate.

So you see, communication is important in a business. If you’re running one, you should know by now that customers prefers to solve problems and matter directly: phone or live chat. But as a customer, I personally prefers live support chat. Cheaper, faster and direct. With a live support chat, not only your customers will be able to communicate with you: Potential buyers can too! Instead of waiting for replies on the e-mails or snail mails, potential customers would be able to ask questions on the spot with a live support chat.

If you’re not sure about how to run a live support chat, perhaps you should try the services provided by livehuman.com. Nothing fussy. Just add a single HTML line in your website and you are done. The site owner or even agents would be able to view the potential customer’s trail in the website; which page they landed, duration and even geo location. Visitors can even see weather or not there is someone available for chat based on the icon status indicator. And the best part? Cost effective. Your agents could even do this at home! At just $13/month per operator, this is one value for money you can’t miss. Try out their free 7 days trial and experience yourself how great it is to have one for your business.